ً What is Safe Cooking?

Cook to Proper Temperatures

Cooking food safely is a matter of degrees! Before delving into
these hot” food safety topics, check out the quiz below and see
how your safe cooking know-how measures up

Cook It Right . . .

Executive chef Job Description

 Executive chef Job Description

PURPOSE   & SCOPE   OF   POSITION:

To monitor the preparation and serving of food dishes to the standard set by the Hotel, ensuring highest levels of guest, company and employee satisfaction

Cook Job Description

Cook  Job Description  

PURPOSE   & SCOPE   OF   POSITION:

To prepare and serve food dishes to the standard set by the Hotel, ensuring highest levels of guest satisfaction.

Hospitality is a high-stress industry.

Hospitality is a high-stress industry.

In the last decade, studies have shown that service jobs are generally more stressful

than manufacturing jobs. The stress in hospitality, which is part of the service

industry, is created by two main factors:

What is Delegation?

One of the most effective ways to make more time for important management
activities is to delegate jobs to your employees. Delegation does not mean:

• Dumping unpleasant work on others

• Assigning work to employees and then abandoning them

• Assigning work to employees and then hovering over them

Recognize and Reward Your Team

Recognize and Reward Your Team

You’ll probably feel very good about being the manager and coach of a productive

and successful team. All along, you will be giving your team feedback and pats on

the back. What else can you do? Some suggestions are listed below:

Celebrate and appreciate

Ways to Safe Knife

KNIFE SAFETY

1. Always have adult supervision when you are cutting with knives.  If you are cooking with friends, make sure they know how to use knives properly as well.

HOW TO SEAT THE GUEST

 Seating Etiquette

• Firstly you should arrive at the table before the guest.
•  Secondly when you reach the table you should be standing behind the chair.

Opening Check list for the restaurant

•  Creating a business plan is the first step to opening a successful restaurant. The business plan helps you to identify the critical areas of your business. These critical areas, including operations and staffing, are the areas that are required to ensure smooth and efficient operations. The business plan also serves as a financial tool, if you decide to seek investor financing for your restaurant.

Six Ways to handle Angry Guest

Six Ways to handle Angry Guest 

1. Whenever a Guest does get angry, zip your lips and listen.
2. Reconfirm what they just said so they know you have listened to them and understand their complaint.
3. Apologize for what has happened even if it is not your fault.
4. Tell the customer what you are going to do and how soon you are going to do it.
5. Thank the customer for bringing the matter to your attention.
6. Make a courtesy follow-up call to the customer no more than three days after the incident has been resolved.

Ten Ways To Be a Good Leader

Ten Ways To Be a Good Leader

1. Be enthusiastic

This is your team. If your attitude about teams is negative, then right from the

start you set your team back, and it may not recover.

2. Provide direction

In the Cautious stage, help the team focus on what its goals will be. Ask and

answer questions about expectations. Clarify the members’ roles. Work

together to develop ground rules for how you’ll operate. 

How to lead a team

Are you and your property ready for teams?

You’ve learned that thousands of organizations have work teams. Managers at most

of those organizations would tell you that using a team approach sometimes means

changing the way you work with employees and with your boss.

Many hospitality properties turn to teams to solve problems like the ones

described in the case study at right. If you can identify with the manager in the

case study, consider two questions to prepare yourself for working with your

employees as a team:

• Are you ready to lead a team?

• Is management open to a team approach?

The benefits of hospitality teams

The benefits of hospitality teams

Now that you've seen the objections to hospitality teams, let’s look at the benefits.

Most companies that have work teams like them – and like them a lot. Teams can

benefit guests, the property, employees, and you, the manager. As you read

through the list of benefits below, try to add additional items to each list.

Teams benefit guests.

• Improve the overall quality of guest service

• Keep operations efficient and cost-effective, thereby controlling costs

for guests

Potential problems with hospitality teams

Potential problems with hospitality teams.

Are teams the greatest tool since the television remote control channel-zapper?

Not always. Teams are a different way of doing things, and some managers resist

working with them.

Below are some common objections to teams. Put a check mark next to the

objections you’ve heard or have voiced yourself. Can you think of arguments

against any of the objections below? If so, write them down in the space provided.

Then see the Appendix in this handbook to find out what other managers said in

favor of teams.

“My team took an hour to discuss a decision I could have made in

five minutes.”

“Managing a team is a full-time job in itself; how am I going to find time to

do the rest of my job?”

“A team approach takes employees away from their regular duties.”

“Teams are just a way to get rid of middle management and supervisors.”

“If the team fails, the property suffers and morale plummets.”

What Hospitality Teams Can Do

What Hospitality Teams Can Do

As team members work more successfully together, they are capable of handling

greater responsibility. Hospitality managers at various types of properties have

used teams to:

• Improve guest service in specific areas, eliminating causes of guest

dissatisfaction

• Design or test new procedures, services, and products and make

purchasing recommendations

• Develop or conduct training for individuals or teams

• Recommend employee selection criteria and interview potential employees

and team members

• Set performance goals for their own work areas

• Perform quality assurance inspections

• Coordinate community involvement activities

• Set work and vacation schedules