The benefits of hospitality teams

The benefits of hospitality teams

Now that you've seen the objections to hospitality teams, let’s look at the benefits.

Most companies that have work teams like them – and like them a lot. Teams can

benefit guests, the property, employees, and you, the manager. As you read

through the list of benefits below, try to add additional items to each list.

Teams benefit guests.

• Improve the overall quality of guest service

• Keep operations efficient and cost-effective, thereby controlling costs

for guests

Teams benefit the property.

• Increase productivity and profits Teams benefit employees.

• Provide a say in decision-making and problem solving

• Foster camaraderie and commitment

• Offer employees the opportunity to learn skills and understand their work

• Increase employees’ morale in both their professional and personal lives

• Increase support and respect from management

• Increase employee job satisfaction and advancement within the property

• Make work less crisis-oriented and more satisfying

• Involve everyone in solving problems

• Build cooperation, trust, and respect between management and employees

• Boost morale, thereby reducing turnover and associated costs

Teams benefit you.

• Make you more effective in using your management skills

• Give you more time to plan and lead properly

• Allow you to manage a more energetic and responsible work force, one that

can be trusted