Guest Departure & Farewell the guests

Guest Departure

Be aware of the guest’s intention to depart

1.  Usually the guest is ready to leave once they have finished their coffee and dessert, and settled their account

2. On setting their account the guest may wish to sit for a while and finish their drinks or conversation

3. Watch for signs that they are about to leave – farewells between guests, reaching for jackets, or pushing back of chairs

Assist the guests with their chairs when they leave

1. You do not have to help up every guests at the table, just those who you are able to reach in reasonable time

2. At this stage you would also assist the guests with their jackets and bags as well. If there are jackets on the backs of chairs, hold them our for the guests to put on or take with them

3. Ensure that the guests have not left anything behind, especially under the table or behind the podium

Farewell the guests with a warm departure statement

1.  Using a genuine smile, thank the guest for dining in your restaurant

2.   Invite them to return at another time

3. This verbal farewell is especially important if you are unable to assist the guest with their departure. The guest must always be acknowledged, wherever you are in the restaurant