What Hospitality Teams Can Do

What Hospitality Teams Can Do

As team members work more successfully together, they are capable of handling

greater responsibility. Hospitality managers at various types of properties have

used teams to:

• Improve guest service in specific areas, eliminating causes of guest

dissatisfaction

• Design or test new procedures, services, and products and make

purchasing recommendations

• Develop or conduct training for individuals or teams

• Recommend employee selection criteria and interview potential employees

and team members

• Set performance goals for their own work areas

• Perform quality assurance inspections

• Coordinate community involvement activities

• Set work and vacation schedules