Basic Etiquette for Restaurant Staff

Basic Etiquette for  Restaurant Staff

The hotel and restaurant business is an admixture of showmanship, diplomacy
And sociability. All front line personnel are required to have ability to Communicate effectively coupled with certain manners and the etiquette associated
With genteelness. The etiquette that a waiter exhibits in a restaurant should comprise 

 Comprise the following:

1. Attend to guests as soon as they enter the restaurant.
2.  Assist guests to remove warm, heavy coast in winter and help put them when they leave.
3. Wish guests the time of the day and welcome them to the restaurant.
4.  Preferably address them by their name, which requires remembering them
5. be polite to guests.
6.  Help to seat ladies.
7.  Provide extra cushions or special chairs for children.
8. When speaking to guests, do not interrupt him if he is speaking to another guest.   
9.  Do not overhear conversation 
10.  Avoid mannerisms such as touching hair or nose picking,   etc
11. Stand erect at all times. A gentle bow at the time of service is permissible.
12. Remember a guest's special dish and remind hem that you know it ascertain whether he would like to order it again.
13.  be attentive to guest calls 
14. Talk softly
15. Strike a match to enable a guest to light his cigarette
16. Avoid arguing with service staff and guest in the restaurant.
17.  Carry pencils in the pockets and not behind ears or clipped in front of the Jacket
18.  Desist from chewing gum or beetle nut.
19.  Preset the bill/ check to the host discreetly in order to avoid embarrassing him.
20.  Avoid soliciting for tips.
21. Remove tips after the guest has left.
22.  Enter and leave the restaurant through the service door only.