Telephone Manner

      Direct Immediate Personal Convenient … the telephone has many virtues that we all appreciate. If the people behind the instrument were more cooperative!

     When we call we expect, no demand, a cordial response from other end but isn't

funny how this rules changes when we receive a call? Annoyed by interruption, we are frequently indifferent to a caller --- especially if he wants to speak to someone else in the department.

Communication Part # 3# What is nonverbal communication

What is nonverbal communication

Words (verbal communication) present only part of a message’s meaning;

nonverbal cues convey everything else.

In the case study on the previous page you should have answered “yes” to all

Communication Part #2# Verbal Skills

 Communication Part #2# 

Verbal Skills

Most communication with employees and guests is face-to-face. The success of

this communication depends largely on your verbal communication skills. This

section will discuss six verbal guidelines to help you improve your interpersonal

communication:

1. Identify the main point of your message.

Communication Part #1# What Is Communication

What Is Communication

Communication is the transfer of meaning from one person to another. That is,

you have something in your mind that you want me to understand. The degree to

which we end up sharing your original idea is the degree to which our

communication is successful.

This section of your handbook will give you an overview of the communication