hospitality teams operate

Hospitality teams operate

Ideally, teams can operate at any level, from line to managerial. They generally

perform one of three functions:

1. Recommend or suggest things. For example, a team of front desk agents

designs a registration process to reduce the guest’s time at the front desk.

2. Make or do things. In a hospitality operation, such teams usually focus

on ways to increase sales, reduce costs, and improve guest satisfaction.

3. Run things. Groups of managers or company officers can be a team,

working cooperatively to accomplish team purposes and goals. For

example, a team of managers is assigned to run a new food and beverage

outlet.

Begin thinking about the types of tasks your employees could perform as a team by

doing the exercise at right.