ORDER TAKING PROCEDURE
At the correct time no
longer than ten minutes after you have given the menus to the guest, return to
the guest table and be ready to take the guest order.
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Approach the table at the
head and wait for a break in the conversation before speaking. At this stage
use the following phase. “ Excuse me Ladies and Gentleman may I take your
order.
If you get a nod or a
verbal yes to your question go ahead, if you are unsure look toward your host
to get his approval. If so take the order for the ladies first followed by the
other gentlemen then the host last. Proceed in a clockwise motion around the
table.
Move to the right hand side of the guest and ask
the pertinent question
When writing the order on to the captains order
pad, always remember to split line for entree and main course.
Listen to the guests requests
offer any advice on particular dishes on the menu and offer accompanying
condiments
Listen carefully, ensure
you completely understand, before you write, utmost importance
Ask pertinent questions,
i.e. if guest orders toast, ask if that will be white or whole-wheat toast, if
the order is for a salad, ask what type of dressing he would like with that
Up sell any items on the
menu which might go with the guests order
Always read the order back to the guest
immediately following having taken the order. Example. “ Sir your entree is the
Chicken & Scampi and your main course is the Red Mullet.
Always use the guest name
if you know it and thank him.
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