Food & Beverage City : Waiter / Waitress job description

Waiter / Waitress

To serve Food & Beverage to guests according to established performance standards.

To do side duties as assigned on a daily basis by the Outlet Management.

To handle guest inquiries in a courteous and efficient manner.

To provide a courteous and professional service at all times.

To maintain a good working relationship with own colleagues, and all other departments.

To have a complete understanding of and adhere to the Hotel’s policy relating to Fire, Hygiene, health and Safety.

To maintain a high standard of personal appearance and hygiene at all times.

To have a complete understanding of the Hotel’s employee handbook and adhere to the

regulations contained within.

To carry out any other reasonable duties and responsibilities assigned.

To respond to change in the departmental function as dictated by the Hotel.

The ultimate objective of the Waiter / Waitress is the achievement of total customer satisfaction.

A key responsibility for the Waiter / Waitress is to establish and maintain good relationship with subordinates and fellow employees.


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