Restaurant Manager Job description

Restaurant Manager Job description

Position Title:	Restaurant Manager
Department:	Food and Beverage
Grade:
Reports To:	Restaurants manager
Staff reporting to him/her:	Head Waiters,  Captains, Hostess, Waiters, Bartender & Busboys
Approval & Date:
General Purpose Of Job:	The responsibility for planning, implementing, monitoring & Controlling the restaurant.

1. Basic Function:

·   Knowledge of all F&B standard operating procedures, quality presentation, and service and products

·         A good understanding and knowledge of the restaurant and kitchen

·         Knowledge of the area competition

·         Knowledge of menu planning

·         Knowledge of the wines and beverage, food trends and special seasonal foods

·         Ability to asses quality control and adhere to service standards

·         Knowledge of marketing plan, area competition, promotional concepts, F&B costs and controls

·         Responds appropriately to guest needs during hours of operation

·         Ability to monitor financial information and prepare budget and outlet goals

·         To greet all guest on arrival and farewell them upon departure

·         To take reservations ensuring that all details are taken correct

·         To record any special request for the specific tables, birthday, and anniversaries and ensure that cakes, flowers are order correct.

·         To assist in compilation of guest histories for the regular clients and pass details to the F&B and sales department for their mailing lists

·         To ensure that the mise en place is correct to enhance the service the service timings.

·         To check back with the clients during their meal, any comments should be forwarded to the Asst. F&B

·         Ensure that the presentation, quality and quantity of food are to the hotel standards.

·         To assist all department as and when required according to business needs

·         To answer the phone with a professional manner at all times taking the correct details

·         To carry out any reasonable duties as may be requested by the department or other Hotel management

  

2. Major Duties And Responsibilities: Be at all times an ambassador of the philosophy of friendliness in order to establish a professional contact of yourself and all employees of the departments with all our guests. Influence Skills Innovation  Generate new ideas fore service and products that will maintain a competitive and leading edge over our competitive set To provide regular feedback on progress, reports and magazines within the industry and how new concepts may be applied to our products To be proactive in prospecting creating new restaurant and bars business. Assist with maintaining all current Standards To manage implementation of revised Standards To initiate and maintain timely recording of and follow up of all booking To manager Yield of inventories in accordance with the budget guidelines Communicate and administer selling strategy for F& B outlets business to all internal parties To consult and effectively and positively manage changes in operation, policy and procedures with direct reports Rapport Building Positively identify and acknowledge excellence in operations impacting in all outlets Distribute all complimentary and complaints letters to appropriate departments and manage follow up. Identity operational limitations and sell only what we advertise and can effectively manage operationally Maintain effective and appropriate liaison with clients whilst on property for site Initiate customer follow up within 1-3 days following large events for future business booking Liaise with banqueting, sales accounts managers on any corporate or group issue and action accordingly following consultation Coaching Conduct quarterly appraisals with direct reports Conduct performance or disciplinary related reviews with direct reports as necessary on a timely basis Prepare and regularly update job descriptions for direct reports Prepare and regularly update department training manual In conjunction with the training manager, develop and implement training program for the department Create an environment in which direct reports can take responsibility and authority for their work and development