Improving Guest satisfaction

Improving the guest satisfaction

The  guest will be satisfy If the hotel staff satisfy the guest expiation So the guest expecting from the  following point    

 A Proper  Service   

                

  Fast service          

 Good quality of food & beverage          Courteous 

To insure that all  guest satisfy from the service on all F&B outlet, the 

staff should have the following training to cover all the above point which makes  guest satisfy.                     Presenting the check The staff should train on above task to be sure that our guest has “ A proper service “

     How to handle rushing 

   to be sure that our hotel guest have “ Fast service “

     Beverage Knowledge training                

    The food classification                  If the staff have a good knowledge about food and beverage, He will have good chance to be sure that the item which is served to the guest prepared and offered by right way, it will help us to be sure our guest have “ good quality of food & beverage “at our hotel guest have “ Fast service “  Maintaining  professional appearance & How to behave with and front of the guest to be sure that our  guest treated by  “ courteous manner  “ 

  How to serve the guest according to our standard             

   

Receiving the guest                    Seating the guest                  Taking the order                    Serving the food and drinks to  the guest                    

Removing deprasag

  Beverage classification                      

How to prepare the cocktail                
 How to prepare Tea & Coffee                  
 How to serve the Cold  beverages                   
How to serve the hot  beverages                   
 How to store the beverage         
  Food Knowledge training                     

  How to prepare food item which is served in the all outlet ingredients

 the way of cooking – presentation of each item and the garnish               

  The contains of all daily buffet item which is offered daily in     restaurant.                   
 The daily menu which is offered in rotisserie restaurant.    The Ala cart menu which is offered in snack  bar