Telephone Manner

      Direct Immediate Personal Convenient … the telephone has many virtues that we all appreciate. If the people behind the instrument were more cooperative!

     When we call we expect, no demand, a cordial response from other end but isn't

funny how this rules changes when we receive a call? Annoyed by interruption, we are frequently indifferent to a caller --- especially if he wants to speak to someone else in the department.

    

When you call:

When in doubt, ask, “Is this the (area that you want)?”

Do not ask person at other end, “ Who’s speaking?” before you identify your self (this situation is similar to opening your door to a stranger who demands “ Who is inside?” before you know who he is!)

 Since you are calling, your and manner will dictate the tone and manner of the receiver